Managing Intellectual Property writes, “Corporate counsel should educate their colleagues on trademark issues and remain one step ahead of counterfeiters to more efficiently monitor for international trademark infringers and squatters, according to in-house and private practice lawyers.”
Director Monica Riva Talley was quoted in the article, saying that “companies should make sure their customer service representatives are up to date on trademark infringement issues” and that “representatives may receive complaints from customers who believe they are unhappy with the company’s items but have actually encountered a counterfeit product.”
“Rallying the troops may help thwart trademark squatters” was published by Managing Intellectual Property.